Above The Call | Self Guided Interview

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Rosette Pickney (Customer Service Representative)

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Personal Information

Name

First:

Rosette

Last:

Pickney

Middle:

Home Phone:

Cell:

Email: rosettepickney1988@att.net

Present Address

Street:

City:

State: *

ZIP:

How long at present address?:

* Years Months

If you have lived at the above address for less than 3 years, please enter previous address

Previous Address

Street:

City:

State:

ZIP:

How did you learn about this position?

What was your search phrase?

What language(s), besides English, are you fluent in?:

What other language(s) do you know well?:

Availability Information

Position applied for:

Customer Service Representative

Desired Hourly Wage: $12.00

Have you applied with us before?: Yes No

When are you available to start work?: *

Desired Weekly Hours: *

Please indicate the days and times you are available to work:

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Availability Information : Sun End hour * - *	Availability Information : Mon End hour * - *	Availability Information : Tue End hour * - *	Availability Information : Wed End hour * - *	Availability Information : Thu End hour * - *	Availability Information : Fri End hour * - *	Availability Information : Sat End hour * - *

Educational Information

Type of School	Name of School	City	State	Years	Major & Degree
High School
College
Bus. Or Trade School
Professional School

Reference Information

Occupational Information

Is this your first job?

Employer Details

Name of employer	City	State	Phone number	Job Title	Employment dates	Hourly Wage: $15.75

Reason for leaving (be specific):
List the jobs you held, duties performed, skills used or learned,advancements or promotions while you worked here: Providing Customer Service to residents outside of the Houston Metro service area with transportation alternatives. Through the spirit of cooperation and coordination with other area agencies. Inputting data entry into the system such as: passenger counts, mileages, bus fares, and billing information. Using our tracking system to make sure all bus drivers arrives and finish their routes on time. Post important information about our service on social media. Print out schedules and memos when needed also mails out information regarding our service upon request. Attend outreaches and other events to talk about Harris County Transit.

Employer Details

Name of employer	City	State	Phone number	Job Title	Employment dates	Hourly Wage: $16.25

Reason for leaving (be specific):
List the jobs you held, duties performed, skills used or learned,advancements or promotions while you worked here: Responds to citizens\' requests for emergency services by determining the type of problem and transferring the 9-1-1 telephone calls to the appropriate agencies. Answers 9-1-1 emergency telephone calls from citizens or agencies for Police, Fire and Emergency Medical Services in a timely manner. Determines the nature and priority of the emergency and assists callers in a professional and efficient manner. Uses computer aided dispatch system as the primary mode of operation to receive and respond to emergency and non-emergency calls for police services and to enter information about the emergency. Interviews callers, who may be irate, upset or emotionally/mentally disturbed. Attempts to calm, obtain clear statements and identify nature and severity of reported problem. Determines best course(s) of action to respond to call. Operates various electronic telephone equipment, i.e., Plant Vesta and Meridian Telephone Systems. Uses equipment to receive and transfer incoming calls, to replay calls for clarification and to process hearing impaired calls using a TDD device. Enters essential call and location information into Windows NT Computer System and various applications of the Plant Vesta System to view and retrieve information efficiently. Physically locates 9-1-1 telephone calls and identifies vehicles\' locations using the geographic display (MapStar). Refers calls to City departments other than Police and Fire and outside governmental, social or community agencies.

Legal Information

Are you legally authorized to work in the US ?* Yes No

Have you ever been convicted of a crime?*: Yes No

Please list age (if under 18):

If yes, please explain the number of convictions, the dates and nature of each offense and the imposed sentence. A conviction will not necessarily result in a denial of employment.

Have you ever worked under a different name?*: Yes No

If yes, what was it, and what was the reason:

Assessment Survey

When surveyed, "I see myself as someone who...", Rosette responded

Conscientiousness ®	23	Low(1)<=============> (25) High
Does a thorough job	5	The Conscientiousness factor evaluates the degree to which a person has self-control, follows rules and stays focused on getting the job done. High scorers show up on time, are well prepared, have gotten details correct, and execute on their assignments; they are experienced as conscientious, very organized, dependable, reliable and as people who do what they say they will do. Low scorers are seen as disorganized, unfocused, unreliable and have poor follow-through. While they may have the best intentions, their lack of self-control causes significant "cramming" or rushed work before deadlines. They may have poor awareness of time and may not keep commitments.
Can be somewhat careless	5
Is focused on getting things done	4
Tends to be disorganized	5
Does as good a job as possible	4
Ambition ®	20	Low(1)<=============> (25) High
Is competitive	3	Ambition evaluates the degree to which a person seems driven to win, achieve, and get results that really matter. Others experience them as competitive, eager and outcome- focused. High scorers are seen as hard working, enthusiastic, and competitive. Low scores are experienced as unassertive, less interested in getting ahead, complacent, unambitious and laissez-faire.
Takes charge of situations	4
Goes after what I want in life	5
Doesn't set longer-term goals	5
Doesn't care much about winning or losing	3
Resilience ®	20	Low(1)<=============> (25) High
Handles stress well	4	Resilience reflects the degree to which a person is calm, stable and persevering under pressure, versus tense, moody and volatile. High scores are self-confident, self- assured, well-adjusted, and optimistic. They see opportunities when others see failure. Low scores are seen as irritable, up-tight, negative and pessimistic.
Can be tense	4
Not easily upset	4
Remains calm in tense situations	4
Can be moody	4
Tact ®	15	Low(1)<=============> (25) High
Always speaks my mind	3	Tact concerns the degree to which someone is tactful and careful in how they communicate with others, versus direct, blunt and brutally honest (if not outright brutal). High scorers are very careful in how they phrase sensitive information, and truly care about the feelings of those with whom they interact. High scorers may avoid difficult topics because they don't want to hurt others' feelings. Low scorers don't appear to care what people think; they are experienced as very candid, direct, honest, and transparent; you always know what they really think.
Doesn't worry about what others think	2
Has a very direct style	3
Is careful not to hurt others' feelings	4
Is tolerant of others and their shortcomings	3

Video Interview Responses

Question 1 : What do you like to do when you're not working?

Question 2 : What types of commitments are important to you?

Question 3 : What types of social media posts or discussions do you like to engage in?

Question 4 : Why do you want to work for Above The Call?

Question 5 : What famous person or fictional character do you most identify with and why?

Question 6 : When was the last heated argument you were in and how did you handle it?

Question 7 : What type of animal would you say your personality best represents and why?

Question 8 : What is special, different, or unique about you that might stand out?

Question 9 : Give us a virtual tour of your work space. (desk, computer, decorations, etc...)

Locked Reason

Timeout Expiration after 7 days

Date : 04/19/2017

Interview Comments

Notes:

List at least two references. DO NOT LIST relatives.
Reference Name: * Reference Email: * Reference Phone: * HR Dept Manager Client Teacher Company: City:	Reference Name: * Reference Email: * Reference Phone: * HR Dept Manager Client Teacher Company: City:	Reference Name: Reference Email: Reference Phone: Friend Co-worker Pastor Other Company: City:
Do you have any relatives or friends who currently work for us?: Yes No		If yes, what is their name?:

Personal Information

Availability Information

Educational Information

Reference Information

Occupational Information

Employer Details

Employer Details

Legal Information

Assessment Survey

Video Interview Responses

Locked Reason

Interview Comments

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This Position

Your Expectations

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